RETURN & REFUND POLICY

warning

Return & Refund Inquiries

ONLY FOR RETURN AND REFUND QUESTIONS CONTACT THIS NUMBER: 8928002009. NO OTHER CONCERNS WILL BE ANSWERED ON THIS NUMBER.

keyboard_returnReturn & Refund Guidelines

  • Please courier the return parcel to our official address within 7 days of receiving the product.
  • You will have to courier the return parcel on your own.
  • Once the parcel reaches us, our verification team will contact you the next day to process your refund.

swap_horizExchange Policy

No Exchange Policy

  • We do not have any exchange policy.
  • Items purchased from us are not eligible for exchange.
  • In case of defective or incorrect products, it is mandatory to upload relevant images.
  • It may take 24-48 hours for your request to be approved or rejected.
  • All items to be returned must be unused, unwashed, and in their original condition with all original tags and packaging intact. (In case you receive products in a damaged condition, we might request you to click a picture and share them with us for review.)
  • Kriss n Kross offers a refund on returns of online orders from our website. The total value of the returned products will be refunded to you in your bank account or via scanner.
  • We do not offer returns on discounted products (on sale and otherwise), if you have an issue with a product bought during a sale.
  • callFor any concerns, you can connect with us via call at 7058748777 / 9156787700(Monday – Saturday: 10am to 6pm).
  • All queries will be resolved between Monday-Saturday, 11am-6pm. All pending queries will be solved on priority the next day.

cancelCancellations

Once an order is confirmed, we are unable to make any changes to the order. However, in case of an emergency, should you wish to cancel your order, please get in touch with our team to discuss the same.

Emergency Support Contacts :

Phone: 7058748777 / 9156787700 / 8329824532

Email: support@krissnkross.com

local_shippingHow to Hand Over a Return Parcel

  • All return items must be unused, unaltered, unwashed, and returned with original packaging and tags for hygiene reasons.
  • Garments and fabrics which don’t allow tagging can be returned without the tags.
  • Please make sure that the return items are packed securely and safely to prevent any loss or damage during transit.
  • chatIf you have any additional questions, feel free to contact us on Instagram.

RETURN ADDRESS :

Tinimini Premium Baby Fashion

Ground Floor, 56/6, B.S. Vyas Bldg.,

Opp. Savla Brothers, Near Ambe Maa Temple,

Paar Naka, Bhiwandi, Thane, Maharashtra - 421302

MOB - 8928002009